Wednesday, 10 June 2015


2015 Assessment

I have been the manager at Ocean Park Guest House since it's inception at the beginning of 2008, and am extremely proud of initially achieving the AA commendation of 'Highly Recommended' and then exceeding this and being upgraded to 'Superior' accommodation.

Over the last seven years we have maintained the high standard required by the AA to achieve this commendation (as well as our four star grading by the Tourism Grading Council of South Africa). 

So, to blow our own horn and convince you why this is just the place to book your next stay, I'm sharing with you our latest assessment report.

Dear Ms Pollock

It is our pleasure to inform and congratulate you on your establishment's endorsement for this year.  Our committee was unanimous in awarding your establishment an AA Superior endorsement status in the category B&B/Guest House with Self-Catering for the coming year.

Check in is handled at a small but highly functional reception area with a brag wall of certificates.
General Efficiency
Guests sign in on the guest register are handed their keys and are assisted to their room with their luggage where all facilities are explained.  There is prompt and efficient service in all areas of this guest house.
High standards of cleanliness and hygiene have been achieved and maintained throughout this guest house.
Lana is very hands on and deals with many maintenance issues herself.  Large problems are dealt with by outside contractors.  The whole establishment is in an excellent condition.
Lana has wonderful bubbly personality personality, always the same, helpful and friendly.  

(Have a look at our 'Guest Book' for some lovely comments received over the last 7 years :-) )

Local Knowledge
Lana knows the area intimately and is always willing to assist guests with information on whats happening.  There is also a large selection of brochures available at reception and a good information brochure in the rooms.
Service Efficiency
Dinner is offered on request. Credit card facilities are available. There is a laundry service. They have their own private 6 Hole Putting green! Good all round service is offered throughout all areas of the guest house! 

The rooms are large and have high quality queen, twin, single and king size beds, headboards, side tables with very functional bedside reading lamps, high quality linen, pillow and mattress protectors, tea and coffee station (with individually wrapped biscuits and fresh milk in the fridge), detailed information files with magazines and thick well lined curtains with voil on rods to match the colour scheme of the room. All rooms have got DSTV and air con. A chocolate on the pillow adds to that attention to detail.

All the bathrooms are well designed and well maintained.  Excellent quality bath and hand towels are beautifully folded with pockets to hold the face cloth with a flower!  The toilet paper is also folded to create a pocket for a folded fan and flower.  Lovely attention to detail!  Good range of toiletries are provided with hand made wrapped soap.  All bathrooms have extractors.

Public Areas
Large comfy lounge with wood and upholstered furniture which also includes the dining area. 
(And with a new colour scheme)
Plus a large extended covered veranda where guests can also dine and relax.  There is also a stunning entertainment area with a bar, lapa and braai facilities. There is a guest toilet.

Building Exterior
Ocean Park is well maintained and has a good neat appearance.

There is open brick paving, which is adequate for all guests.

Grounds & Gardens
Ocean Park Guest House is situated in large grounds with neatly trimmed grassed areas with shrubs and trees.  You can practice your golf on their private 6 hole putting green or relax around the lovely large clear pool with a covered boma area which includes a pub. 

(We have hosted a number of different types of 'special occasions' in our lapa)

  Arabian Nights Valentines Dinner

Beach & Bubbles New Years Eve

White and fairy wedding

Bright & Cheerful



                                         and Christmas of course! 

The guest house is situated in Umkomaas, so a dive on Aliwal Shoal is a must. Widely regarded as one of the top ten dive spots in the world, the variety of ocean life here is astounding!
There are burglar bars on open windows plus a well secured concealed perimeter fence and remote operated entrance gate.
Food Quality
I did not partake on this trip.  

(What a pity! He missed out on some of these delicious meals) 

Grilled chicken salad

Filet and Avo Stack

Prawns ... the best!

Shrimp Starter

Stuffed Chicken Breast

Tomato and Mozzarella Starter

Add caption

and our super yummy breakfast!

Lana runs a very high occupancy.  Guests keep returning because of Lana's excellent hospitality and superb service!  Well done!

Great to see all the attention to detail.  Emergency lights mounted on walls throughout the premises.  Ocean Park Guest House has the highest standards in Umkomaas!

Suggest to supply a tea bag holder on your tea tray for used tea bags.
Web Review

Very good representation of the accommodation on offer and the AAQA logo is displayed.

So there you have it! Now you know where to book your next stay on the KZN South Coast - I look forward to meeting you!